TERMS & CONDITIONS
Our prices include VAT.
- There is NO MINIMUM ORDER. Orders below £75 will have postage & packaging charged at cost (usually £3.50 for UK mainland).
- Shipping will be either by Royal Mail 1st class signed-for, or Hermes courier.
- Orders received before 5.00pm will normally be despatched the following day.
- Delivery 3-5 working days.
- Payment is on-line, by all major credit and debit cards, and by PayPal. It is not necessary to log into your PayPal account, and payments can be made without having a PayPal account.
Pet-Positive merely uses PayPal as a card processing system.
- We cannot take payments over the phone.
- We cannot accept cheques.
- Overseas orders: quotes on request
- Faulty goods or incorrect orders must be notified by email (firstname.lastname@example.org) within 7 days of delivery.
- Goods must be returned at the sender’s expense and must reach us in saleable condition.
- If the goods (including any integral packaging) are returned damaged the value of the refund will be adjusted accordingly.
4 Thorny Way,
Cambridge, CB23 7ZE